Privacy Policy & Refund Policy

Last updated: July 21, 2025

Privacy Policy

At Hello Food, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us online or offline.

1. Information We Collect

We may collect the following information:

  • Name, contact number, and email address
  • Delivery address and order details
  • Payment information (handled securely via trusted payment gateways)
  • Feedback, reviews, and customer service interactions
  • Device and browser information when using our website or app

2. How We Use Your Information

Your data helps us:

  • Process and deliver your orders efficiently
  • Communicate updates, offers, and support
  • Improve our products, services, and customer experience
  • Ensure secure transactions and prevent fraud

3. Data Protection

We take appropriate security measures to protect your data from unauthorized access, misuse, or disclosure. Payment information is encrypted and processed through secure channels.

4. Third-Party Sharing

We do not sell or rent your personal data. Information may be shared with:

  • Delivery partners (for fulfilling orders)
  • Payment gateways (for transaction processing)
  • Government authorities if legally required

5. Your Rights

You can request to access, update, or delete your personal information at any time by contacting us.

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