Refund & Cancellation Policy
At Hello Food, customer satisfaction is our top priority. We strive to ensure every order meets
your expectations. Please read our refund and cancellation policy below:
1. Order Cancellation
- Orders can be cancelled within 5 minutes of placing, subject to confirmation by our team.
- Once the food preparation has started, the order cannot be cancelled.
2. Refund Policy
Refunds are applicable under the following conditions:
- You received the wrong order
- The food was not delivered
- There was a serious issue with the quality or condition of the food
To request a refund:
- Contact us via phone/email within 2 hours of order delivery
- Share your order ID and details of the issue
3. Refund Processing
- Once approved, refunds will be processed to the original payment method within 5–7 business
days
- For cash-on-delivery orders, eligible refunds will be provided as a credit voucher or bank
transfer
4. Non-Refundable Situations
- Change of mind after order is prepared or dispatched
- Delay caused by factors beyond our control (traffic, weather, etc.)
- Minor taste preferences